We must receive your payment in the mail by the due date printed on your bill. We are not responsible for slow delivery or nondelivery by the post office. We make sure that we pick up mail on the due date and credit all payments through that date. If your account has a balance due, we then add the late fee and mail a final notice at the end of that day.
All mail sent from Ocala is trucked to Jacksonville for processing and should normally take two to three days to be delivered back to us in Ocala. Most online banking processing centers are out of state and we have seen many payments delivered a week or two after the check date, sometimes even a month or two later. November, December and January typically have the most late deliveries.
We have been offering online ACH payment processing from your checking account since January 2021. We do not accept credit cards, debit cards, or pay by phone. To encourage on-time payments, we will credit your last month’s $5 late fee for water service if you sign up online for monthly auto-drafts and request the credit on our contact form. You’ll need the account number and CID from your bill or late notice to sign up.
You must not have had your service disconnected for non-payment or had a check returned for non-payment within the last year to qualify for this late fee credit. You may not signup for ACH payments if you have been notified that you are a cash only customer or have had a payment returned for non-sufficient funds (NSF) within the past six months.