If you live in Bahia Oaks, Oak Creek Village, or West Wind, please call our emergency answering service at (352) 245-3475 x5 to report an outage or a major leak. If you are unable to reach us, please text (352) 559-3475. Small leaks can be reported to customer service by calling (352) 245-3475 x3 during normal customer service hours or texting (352) 559-3475.
City of Ocala customers should call (352) 351-6775 and Marion County Utilities customers (including Marion Oaks) should call (352) 307-6000.
If you think you might have a leak in your home or yard, learn how to check for a leak.
Review other frequently asked questions below. If we don’t answer your question there, please call us at (352) 245-3475 x3 or text (352) 559-3475.
Higher water use can be caused by a number of things.
- Do you have a toilet that makes a noise when not being flushed? This is the number one source of leak complaints in older homes!
- Is the triangular leak indicator turning on your meter when you are not using water? If you know your meter number and where your meter is, you can check the leak indicator yourself. If not, contact customer service.
- Was last month drier than normal? This could cause your irrigation system to activate more often or require you to add water to your swimming pool.
- Have you recently filled a swimming pool? An average 15,000 gallon pool will cost about $60 to fill.
- Do you have a wet spot in your yard? This can be caused by a leaking irrigation valve or a break in your service line between the meter and the home. This could cause the use of hundreds of dollars of water per month.
- Did you leave a garden hose on for an extended period of time?