New residential customers are required to pay a $21 new service fee and a $50 security deposit for a total of $71 payable prior to turn on.
We will normally turn on your water service by the end of the next business day after you notify us that you have paid.
Follow the steps here by clicking on each step to get your water service turned on as quickly as possible.
Optional Expedited Service Information
If you require expedited service and we have personnel available, we may be able to provide expedited service for an extra $21 after hours charge. This must be paid as part of your initial payment.
When you notify us that you have paid, we will contact our service technician to schedule your reconnect. After he has replied, we will contact you using your preferred method (text, email, or phone) to let you know when to expect your water to be turned on. If we cannot provide expedited service, we will apply the extra $21 payment to your next bill.
1 – Apply for Service
The fastest way to get new service is to apply online. Alternatively, you may call (352) 245-3475 Monday through Friday between 10 a.m. and 2 p.m. (except for Wednesdays and holidays).
The following information will be required:
- Service Address
- Billing Address
- Landlord Contact Info (if a rental)
- Account holder info
- Name(s)
- Phone Number(s)
- Email Address
- Date you want service connected and whether you want to pay an additional $21 for expedited service.
2 – Receive Your Account Number
If your complete application is received by noon on a business day, we normally process applications the same day or the morning of the following business day.
After your application is processed, we will contact you with your account number using your preferred method (text, email, or phone).
3 – Make Payment
After receiving your account number, you must pay the $71 balance ($92 if requesting expedited service) at Ameris Bank located at 5400 SW College Rd, Ocala, FL 34474 in front of the HeathBrook Publix on SR 200 as shown by the $ on the map. They are open Monday – Thursday from 9:00 am to 4:00 pm and Friday from 9:00 am to 5:00 pm.
Other branches cannot accept your payment. Please provide your name and account number to the teller and let him or her know that this is a new account. Payments placed in the night depository will be credited the next business day even if made before the bank closes. Always retain your receipt as proof of payment, especially if you pay by cash.
4 – Notify Us of Your Payment
Notify us immediately after you have made payment. Please include your account number, name, and service address. Also include the amount paid or send a photo of your receipt.
If you have not paid for expedited service, and you notify us by 1:30 p.m. on a business day, we will schedule our technician to turn your water on by the end of the next business day.
If you have paid for expedited service, we will contact our service technician to schedule your reconnect. If you make a payment before 1:30 p.m., you are more likely to get same day or next morning service. After he has replied, we will contact you using your preferred method (text, email, or phone) to let you know when to expect your water to be turned on.
5 – Set Up Online Services (Optional)
If you would like to set up your account for receiving your bill by email, viewing your bill online, making online payments or activating autopay, you will need your account number, CID, and bank account information to register. We do not accept credit cards, debit cards, or payments by phone.
6 – Prepare for Reconnection
You must make sure that all of your water faucets and hose bibs are turned off before you are reconnected. If your water is running when we try to reconnect you, we will turn the water back off and leave it unlocked. There will be an additional $21 Premises Visit Charge for us to turn it back on. You can turn the water back on yourself.