We normally disconnect for non-payment in the morning. Your payment must be made at Ameris Bank in cash. You must pay and then notify us before 1:30 p.m. that you have paid to ensure that your water will be turned back on before the end of the day. If your payment is made after 1:30 p.m. on the day of disconnection, your water will be turned back on before the end of the next business day.
To notify us after you have paid, please contact us immediately by text message at (352) 559-3475, our contact form, or call us during regular business hours (Monday – Friday 10:00 a.m. to 2:00 p.m., except Wednesday and holidays) at (352) 245-3475 x3 to let us know that you have paid. Please include your account number, name, and service address. Also include the amount paid or send a photo of your receipt. You must make sure that all of your water faucets and hose bibs are turned off before you are reconnected. If your water is running when we try to reconnect you, we will turn the water back off and leave it unlocked. There will be an additional $21 Premises Visit Charge for us to turn it back on. You can turn the water back on yourself.
If service personnel are available after hours, reconnects for payments made between 1:30 p.m. and bank closing can be done for an additional charge of $21.00 (a total of $42.00) which must be paid in advance. If we can’t reconnect you after hours, we will apply the additional $21 fee to your next bill. Please call (352) 245-3475 x5 to schedule an after hours reconnect.
After the day of disconnection, your water will be turned back on before the end of the next business day after you notify us that you have made payment. Payments or notifications made on Wednesdays, holidays or weekends might require an extra day to reconnect.